Terms & Conditions

TERMS AND CONDITIONS

Shopping on kannibalenrecords.com
On-line purchases made through kannibalenrecords.com are governed by the sales conditions stipulated below. Please read them carefully. Your use of kannibalenrecords.com as a purchasing medium constitutes your acceptance of these conditions and of the modifications that kannibalenrecords.com may, from time to time, make to them.

SALES & SHIPPING

Payment method/invoicing
PayPal is the only form of payment permitted for on-line purchases on kannibalenrecords.com. VISA and MasterCard are accepted via Paypal. Please note that the confirmation email sent to you after your kannibalenrecords.com purchase has been completed constitutes your invoice. Also, please note that your order will not have been successfully processed if until we receive payment confirmation from Paypal.

Price
Orders placed through kannibalenrecords.com will be billed at the price indicated next to the description and illustration of the relevant product, in the right-hand column of the "Shopping" section of the site. In order to provide for unforeseen fluctuations in market prices, kannibalenrecords.com reserves the right to modify its prices on products sold through its Internet site at any time without notice. Delivery charges and handling charges are exercisable on every Internet order.

Calculating Tax
All items shipped to a Canadian location are subject to GST (Goods and Services Tax). All items shipped to a Quebec location are subject to GST and PST (Goods and Services Tax and Provincial Sales Tax). Shipping charges are subject to GST.

Availability of Products
kannibalenrecords.com makes every effort to stock sufficient quantities of products sold through its Internet site. However, availability of products cannot be guaranteed. kannibalenrecords.com accepts no responsibility for any damages resulting from stock-outs. If  kannibalenrecords.com is unable to deliver a product ordered through its Internet site, you will be advised by email. kannibalenrecords.com reserves the right to limit quantities.

Shipping Policy - Products shipped from Montreal, Canada
Orders are shipped using regular Canada Post service. For international orders, please note that you will be responsible for any additional customs taxes or tariffs as applicable to your country, at the time of delivery.

Typical delivery times are:
15-20 days for deliveries within Canada
20-25 days for deliveries within the US
25-40 days for international deliveries

Please allow 3-5 days handling/processing time for all orders.

If you require an expedited service, please contact us directly and we will try to accommodate your request.

We can be reached at shop@kannibalenrecords.com

Responsibility
If kannibalenrecords.com were to be found responsible pursuant to a claim by one of its Internet customers, its liability would be limited to the aggregate of the amounts paid by the customer to kannibalenrecords.com for purchases affected through its Internet site. The foregoing notwithstanding, customers are entitled to all the rights provided under applicable laws and regulations and must abide by the obligations provided under those same laws and regulations. The relationship between the parties is governed by the laws of the Province of Quebec. Any dispute arising from sales or credits, or from failures with respect to the applicable conditions of sale through kannibalenrecords.com will fall under the jurisdiction of the Quebec courts.

Force Majeure (Acts of God)
Internet site customers agree that kannibalenrecords.com will not be held responsible for its failure to execute its obligations, or for the damages and/or losses incurred as a result of a force majeure (act of God) or of a fortuitous event.

RETURNS AND EXCHANGES

Policy
Returns or exchanges will only be accepted on merchandise purchased online from kannibalenrecords.com. Returns or exchanges on all merchandise will be accepted within 30 days of the placement of the order if the items are unused, unworn, and unwashed. After 30 days, returns are ONLY accepted if you have received the wrong item or if the merchandise is damaged or defective. CDs, Records and DVDs must remain factory sealed, unless they are damaged or defective.

Returns and Exchanges
When returning or exchanging an item, visit http://kannibalenrecords.com/kannibalenshop/index.php?route=account/return/insert .

If the return or exchange is a result of a kannibalenrecords.com error, shipping costs will be refunded to you by kannibalenrecords.com. Otherwise shipping costs will NOT be refunded.

To the extent returned merchandise is in the same condition it was in at the time of delivery, you will receive a credit equivalent to the total cost of the merchandise being returned. We will credit your account as soon as we receive the merchandise and advise you by email.

For products shipped from Montreal, Canada - send all returns and exchanges to:

Att: CUSTOMER SERVICE
c/o Kannibalen Records
4615 Clark
Montréal, Québec
H2T 2T3
CANADA

PRIVACY AND SECURITY

kannibalenrecords.com believes that your personal information deserves to be protected. You can browse our site without providing any personal information at all. However, if you want to make a purchase, receive our automated site updates or enter a contest, you will need to provide the necessary details.

When you make a purchase online, kannibalenrecords.com needs to know your name, the delivery address, your email address, your telephone number and your credit card number and its expiry date. This information allows us to process and track orders. No credit card information is saved on the kannibalenrecords.com servers.

Your personal information is also used to send you updates, if you so request, and to notify you if you win a contest, and to send you prizes. We may also use personal account information and data collected through your personal identification to generate statistics and aggregate reports for internal use and for sharing with affiliates, subsidiaries, licensees, successors and advertisers. These statistics and aggregate reports will not contain any personally identifiable information. Your identity is kept anonymous.

When you register or place an order, it's done through the Paypal servers.  Please refer to Paypal privacy section for more information on transactions and privacy.

Paypal privacy: https://cms.paypal.com/ca/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Privacy_full&locale.x=en_US

Paypal Security: https://cms.paypal.com/ca/cgi-bin/marketingweb?cmd=_render-content&content_ID=security/online_security_center

kannibalenrecords.com feels that your personal information should be just that - personal. kannibalenrecords.com does not sell, rent or make available visitors' non-aggregated specific personal information to anyone other than kannibalenrecords.com.

Warning
The efforts made by kannibalenrecords.com to protect the personal information that travels on or through its Internet site do not absolve users from assuming the risk that the confidentiality of that information might be broken. Accordingly, kannibalenrecords.com disclaims responsibility with respect to damages you may incur as a result of information exchanges with kannibalenrecords.com on the Internet. kannibalenrecords.com reserves the right to transmit personal information if required to do so by law or by virtue of regulations, or to protect its rights as well as those of the kannibalenrecords.com users and of its commercial partners.

CUSTOMER SERVICE

If you have any additional questions or concerns, please contact us and we will be happy to help you:

By email:
shop@kannibalenrecords.com

By phone:
+1-514-271-7848

By mail:
Att: CUSTOMER SERVICE
Kannibalen Records
4615 Clark
Montréal, Québec
H2T 2T3
CANADA

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